What is SOSTAC?

SOSTAC is a framework for building digital strategy that's been around since the 1990s. PR Smith originally developed it, and Dave Chaffey later adapted it specifically for digital marketing. The reason it's stuck around is simple - it works.

The framework breaks strategy down into six practical stages:

• Situation analysis - Where are we now? This means you'll assess and completely understand your current market position and environment you operate in, your competitors, and your capabilities.

• Objectives (O) - Where do we want to be? Having understood your situation, you'll define clear, measurable goals with clear outcomes.

Strategy (S) - How do we get there? This is your high-level approach for achieving those objectives. This leads to the granular bits that support your strategy - the tactics, actions and controls.

Tactics (T) - What tools, channels, and methods will we use to execute the strategy?

Actions (A) - Who's responsible for what, and when does it need to happen?

Controls (C) - How will we measure progress and adjust the approach and direction when needed?

What makes SOSTAC particularly useful today is its iterative nature. In a world of AI, automation, and real-time analytics, you need a framework that can adapt quickly to changing conditions.The user experience behind zero-click behaviour

Zero-click as a new type of touchpoint

Here's the opportunity: zero-click interactions aren't dead ends. They're often the starting point of a longer relationship with your brand.

When your content appears in a featured snippet (that top answer box on Google), you've positioned yourself as the authority on a topic. When AI platforms use your insights to generate responses, you're shaping how people think about a subject, even if they never visit your site. And when your expertise gets included in Google's AI Overview (those automated summaries above traditional results), you're part of the first impression users get.

These are micro-interactions that build familiarity and trust. Even without a click, you've delivered value. And that matters more than you might think.

Designing content for zero-click user experiences

So, how do you adapt your content strategy for a world where the first interaction might not result in a click, but still needs to make an impact?

• Think in self-contained sections - Break your content into clear, standalone pieces that make sense on their own. Each section should deliver value even if it's the only part someone sees.

• Be clear and confident - Use straightforward language that establishes your expertise quickly. When you're competing for attention in a snippet or AI summary, clarity beats cleverness every time.

• Front-load the value - Give people a useful answer right at the start, then provide deeper detail for those who want to dig further. Your opening should work perfectly as a standalone piece of content.

In practice, this means treating your content like a conversation where someone might walk away after your first answer - make sure that first answer is genuinely helpful.

The long-term impact of good zero-click experiences

When someone sees your brand in a snippet or an AI-generated response, you've already created a valuable moment. That brief interaction has created awareness and built a small amount of trust. The user might not click today, but you've made an impression.

Research shows that familiarity influences future behaviour. So, when someone does need more detailed information, or they're ready to make a decision, your brand is more likely to be the one they remember and seek out.

It's about playing the long game: building recognition first, earning clicks later.

It's worth noting that when people encounter AI Overviews, they're less likely to click through to a website and more likely to end their browsing session. This reinforces why building brand recognition in these zero-click moments is crucial – you may not get a second chance to make an impression.

Measuring success differently

Traditional SEO metrics don't capture the full picture anymore. Click and traffic data only tell part of the story when many valuable interactions happen without anyone visiting your site. So you'll need to track different signals of success:

• Cross-platform visibility - How often does your content appear in snippets, AI overviews, or generated responses?

• Branded search growth - Are more people searching for your brand after encountering you in zero-click contexts?

• Engagement depth - When people do visit your site, are they staying longer and engaging more meaningfully with your content?

These metrics better reflect how trust and authority are built in a world where answers come first and clicks come later.

What this means for your content

Zero-click search is now the standard across both traditional search engines and AI platforms. The challenge isn't to fight this change; it's to create content that delivers value in zero-click contexts while acknowledging that user behaviour varies across different query types and contexts.

That means treating every snippet, AI summary, and overview as an opportunity to build trust instantly.

You might be losing clicks, but that matters less if you're meeting users exactly where they are in their information-seeking journey.

If you approach zero-click as a UX challenge, rather than an SEO threat, the whole picture changes.

You're not watching opportunities disappear. You're designing experiences that work for how people actually behave online. And in a world where answers increasingly come without clicks, that's exactly where you need to be.